Terms of Service
中文Effective date: 【TBD: publication date】
1. Formation and scope
These Terms of Service (the "Terms") are entered into between 【TBD: full legal entity name】 (the "Company") and the business customers using this platform (the "Customer"). This platform is a business-facing prospecting and sales intelligence workspace, and is provided to business customers only; it is not offered to individual consumers. Customer accounts are opened and configured by the Company after the parties have entered into a service agreement; the platform offers no self-service sign-up. Employees authorised by the Customer (each a "Seat User") are provisioned with a seat by the Company at the Customer's designation, and a Seat User's login and use of the platform is deemed the Customer's acceptance of these Terms. Where these Terms conflict with a written service agreement separately signed by the parties, that written service agreement prevails.
2. The services
Based on the ideal-customer-profile description supplied by the Customer, the platform provides target company discovery, company and contact enrichment, evidence and source citation, account monitoring, in-depth research reports, and outreach assistance over email and social channels. Usage is metered in credits. Data provided through the platform originates from public sources and third-party data providers and is supplied "as is"; each key data point carries a source citation, inferred fields that are not supported by evidence are explicitly labelled as such, and the Customer should verify the information independently before relying on it in business decisions.
3. Accounts, seats and security
Seat entitlements are configured in accordance with the service agreement between the Customer and the Company. Credit allowances are attached to seats and are not shared, reallocated or reclaimed between seats. The Customer shall ensure that Seat Users keep their login credentials secure; actions taken by a Seat User within the platform are deemed the Customer's own actions, and the Customer is responsible for all use of the platform by its authorised employees. The Customer shall notify the Company promptly so that seats can be adjusted when an employee leaves or their authorisation changes.
4. Fees and credits
Fees are paid by the Customer by corporate bank transfer. Credits are granted for the period agreed in the service agreement and expire monthly; they do not roll over and have no cash value. Billable tasks place a hold on credits at task creation based on a server-issued quote, and are settled against actual usage on completion; failed tasks are not charged. Credits are non-transferable. The treatment of unconsumed credits on expiry or early termination of the service is governed by the service agreement 【Pending counsel: default rule for unconsumed fees on termination】.
5. Acceptable use
The Customer and its Seat Users undertake that: (a) they will comply with applicable laws and regulations, including without limitation those governing personal information protection, unsolicited commercial email (such as the CAN-SPAM Act, the GDPR and equivalent laws in the target market) and export controls; (b) they hold lawful rights in any data they import into the platform; (c) they bear ultimate responsibility for all outreach content drafted or sent through the platform — all outreach on this platform requires human approval on the Customer's side before it can be sent, and that approval constitutes the Customer's confirmation that the content and the recipients are lawful; (d) they will not circumvent the platform's sending-rate limits, suppression mechanisms or approval workflow; (e) social channel functionality is limited to account linking and manual, message-by-message sending, and the Customer shall not carry out, or attempt to carry out, bulk sending, automated sequences or automated follow-ups by any means; such requests are rejected by the server; (f) the Customer acknowledges and agrees that linking a third-party social platform account is subject to that platform's own terms of service, that any resulting account restriction or suspension is at the Customer's own risk, and that the Company presents a prominent warning of that risk during the linking flow and requires confirmation.
6. Third-party services
The platform integrates third-party data, model and infrastructure providers (see the subprocessors page for the list). When using features that involve third-party large language models, the Customer and its Seat Users must also comply with the applicable terms of the relevant model provider. For features involving third-party large language models, the Company's default configuration ensures that Customer data is not used for model training; retention and use constraints for data retrieval providers are as annotated per provider on the subprocessors page.
7. Data and intellectual property
Customer data — including data imported by the Customer, profile descriptions, and the lists and reports generated by the platform — belongs to the Customer, and the Company processes it solely for the purpose of providing the services, as further described in the Privacy Policy and the Data Processing Agreement. Intellectual property rights in the platform software, interface, model orchestration and documentation belong to the Company. The allocation of rights in platform-generated content as between the Customer and the Company is governed by the service agreement 【Pending counsel: ownership of and licence to AI-generated content】.
8. Disclaimers and limitation of liability
Company and contact information provided through the platform originates from public sources and third-party providers, and the Company does not warrant its completeness, accuracy or timeliness; AI-generated content may contain errors and the Customer should review it carefully before use. To the maximum extent permitted by applicable law, the Company is not liable for indirect loss or loss of profit; the Company's aggregate liability is capped at 【Pending counsel: basis for the liability cap, e.g. fees paid in the preceding 12 months】.
9. Suspension and termination
If the Customer breaches Section 5, the Company may suspend the relevant functionality or account and notify the Customer to remedy the breach; in serious cases the Company may terminate the services. Following termination, export and deletion of Customer data are carried out in accordance with the retention periods and deletion process set out in the Privacy Policy.
10. Miscellaneous
The Company may amend these Terms, and will give the Customer advance notice of material changes. The governing law and dispute resolution mechanism for these Terms are as agreed in the parties' service agreement 【TBD: default governing law and jurisdiction】.